Frequently Asked Questions

Discover the answers to our most popular questions below or ask us a question.
  • How to find out which Vestralux LEDs suit my requirements?
    1.According to Category Vestralux has two categories – One is high Quality LEDs (Product names Acculite and Veralite), which are used for the applications where high efficacy and color expression are critical in high-standard lighting conditions. The other category is Healthy light LEDs, which include full spectrum light LEDs( product name Sunlite) and low-blue wavelength products(Humiblu, Medablu and Lomablu). 2. In regards to day and night – For day time, Vestralux has full spectrum light LEDs(Product Sunlite), which is applicable for the Long-time artificial lighting and health-care scenarios, offering healthy light solutions for those who seek natural light for their office, workplace or home environment. For night time, Vestralux supplies low-blue wavelength LEDs (titled Humiblu,Medablu and Lomablu), to avoid exposure to the harmful effects of blue light at night. 3. In ragards to application – Please refer to our applications page http://www.vestralux.com/application/ for detailed information on our products and their uses. 3.For more information, please get in touch and our salesman will get back to you. Thanks.
  • Does Vestralux supply smart lighting systems, mentioned on the website?
    We have another brand called “Clevtek” which focuses on smart lighting. You can find out more here –  http://www.clevtek.com/)
  • What is the average lead time?
    Normally lead time is 2-3 weeks, but we can also cater to special requirements.
  • Normally Vestralux has zero complaints, but if something happens, what is the warranty claim procedure?
    Procedure: Please report the defective product as a Claim Specific Requirement to Vestralux (SENIORLED). If we check and agree to a replacement, we generally send an equivalent replacement product according to model and age, the remainder of the warranty entitlement will be transferred to the replacement products. The replacement will be packaged appropriately for transport and shipped following orders or shipped separately as agreed. All warranty services in warranty period are free of charge.
  • How do Vestralux LEDs compare to LEDs made by other companies?
    Vestralux focuses on the special applications of LEDs and high level health lighting. Our main competitive advantages are having an R&D background and high technology / high-standard Application-optimized LEDs.
  • Where are your factories?
    In Wuxi, China. The loading sea port is Shanghai or Ningbo, China.
  • How long is the warranty on your products?
    We offer a 5 years warranty on all of our products, so you can rest assured when placing your order.

Didn’t find your answer? Submit your question